Privacy Policy

1. Who we are

Bonds Worldwide Express Limited (Bonds, we, us or our) is responsible for the personal information described in this policy. We are registered in England and Wales under company number 01938935. Our registered office is 3rd Floor, 1 Ashley Road, Altrincham, Cheshire, WA14 2DT.

For questions about your information, email operations@bondsworldwide.co.uk, call 0121 782 2233, or write to us at Unit E1B, Birch Coppice Business Park, Dordon, Tamworth, B78 1SG.

2. Information we collect

When you contact us through the website, we collect the information you choose to provide. This may include:

• Your name, company, email address and telephone number.
• The service you are interested in and the contents of your enquiry.
• Collection or delivery information you include in your message.
• Our correspondence with you and the date your enquiry was received.

Our hosting and security providers also process technical information, such as IP addresses, browser information and access records, to operate and protect the website. Please include only information needed for your enquiry, and avoid sending passwords, payment-card details or unnecessary sensitive information.

3. How we use your information

We use personal information to answer enquiries, discuss suitable services, prepare requested quotations, maintain relevant business correspondence and protect our website against misuse. We may also use it to meet legal obligations or deal with a complaint or legal claim.

Submitting a website enquiry does not subscribe you to a marketing mailing list. We do not use the enquiry form to make solely automated decisions that have a legal or similarly significant effect on you.

4. Our lawful bases

We rely on the following lawful bases where they apply:

• Legitimate interests: handling business enquiries, maintaining business relationships, keeping appropriate records and securing the website. We consider these interests alongside your rights and reasonable expectations.
• Contract: taking steps you request before entering a contract with you personally, or performing that contract. Where you contact us on behalf of a company, our use of your business contact details will normally be based on legitimate interests instead.
• Legal obligation: where processing is necessary to comply with a legal requirement.
• Consent: where we specifically ask for it for a separate, optional purpose. You can withdraw that consent without affecting earlier lawful processing.

The acknowledgement on our enquiry form confirms that you have seen this policy; it is not consent to receive marketing.

5. Who we share information with

Relevant information may be accessed by authorised staff and service providers who help us operate the website, manage enquiries and deliver the services you request. This may include appropriate Bishopsgate or Elanders group teams, transport partners, professional advisers and authorities where disclosure is legally required.

We use Cloudflare for website hosting, security (including Turnstile spam checks on public enquiries) and enquiry storage, and Resend to send website enquiry notifications. Providers receive the information needed for their role. We do not sell your personal information.

6. International transfers

Some providers operate internationally, so your information may be processed outside the UK, including in the United States. Where a restricted transfer is required, it must be covered by a valid UK transfer arrangement, such as applicable adequacy regulations or approved contractual safeguards.

You can contact us for details of the arrangements that apply to your information and how to obtain a copy of any relevant safeguards.

7. Keeping and protecting information

We keep personal information for no longer than is needed for the purpose for which it was collected. The period depends on the nature of the enquiry, any resulting customer relationship, follow-up correspondence, legal record-keeping requirements and the need to handle complaints or claims.

Access to saved website enquiries is restricted to authorised users. We use appropriate technical and organisational measures to protect information, but no internet service can guarantee absolute security.

8. Cookies and third-party content

Cookies and similar technologies can store information on your device. Cloudflare may use essential security and session technologies to protect the website and control access to restricted areas. Blocking these technologies can affect access or website functionality.

The contact page offers an optional Google map, which loads only when you select “Load Google map”. When you choose to load it, your browser connects to Google, which may receive your IP address and browser information and use cookies or similar technologies. Google explains its own processing in its Privacy Policy.

We have not added our own advertising pixels or optional analytics tags to this website. The optional map is disabled until you choose to load it; your choice is not stored for future visits. You can also manage cookies through your browser settings; those controls do not replace any consent choices required on the website.

9. Booking and external services

Online booking opens a separate Mandata customer portal. The portal and other external services may have their own privacy information, cookies and account settings. Please read the information shown there before submitting details.

This policy covers this website and related enquiries. If you need information about personal data used during a particular transport or logistics service, please contact us.

10. Your data protection rights

Depending on the circumstances and the lawful basis used, you may have the right to:

• Access your personal information and receive a copy.
• Have inaccurate or incomplete information corrected.
• Ask for information to be erased or its use restricted.
• Receive certain information in a portable format.
• Withdraw consent where processing relies on your consent.

Right to object: you may object to processing based on legitimate interests because of your particular situation. You can also object at any time to the use of your information for direct marketing.

These rights are subject to applicable conditions and exemptions. To make a request, contact operations@bondsworldwide.co.uk. We may need to verify your identity before responding.

11. Questions, complaints and changes

Please contact us first if you have a concern about how your information is handled. You can also complain to the UK Information Commissioner’s Office. Visit ico.org.uk/make-a-complaint for information.

We may update this policy when the website, our practices or legal requirements change. The date at the top identifies the latest version.