Terms and Conditions

1. About these terms

These terms apply to use of the Bonds Worldwide Express website. The website is operated by Bonds Worldwide Express Limited, a company registered in England and Wales under number 01938935, with its registered office at 3rd Floor, 1 Ashley Road, Altrincham, Cheshire, WA14 2DT.

Please read these terms before using the website. If you have a question about them, contact operations@bondsworldwide.co.uk or 0121 782 2233.

2. Using the website

You may use the website to find information about our services, contact our team and access the online booking portal. You are responsible for ensuring that information you submit is accurate and that you have authority to provide it on behalf of another person or organisation.

Please do not use the website unlawfully, submit misleading or malicious material, attempt unauthorised access, or interfere with its security or availability.

3. Information and availability

We take reasonable care to keep website information useful and up to date. Service descriptions are general information; please confirm availability, suitability, collection arrangements and any specific requirements with our team before making plans that depend on them.

We may update the website or temporarily interrupt access for maintenance, security or operational reasons. If you cannot access information you need, please contact us by telephone or email.

4. Enquiries, quotations and bookings

Sending an enquiry does not itself confirm a booking or create a contract for transport services. Any quotation, service specification and booking confirmation should be checked carefully, including collection and delivery details, the nature of the goods and any specialist handling requirements.

Transport, logistics and related services are subject to the quotation and service or carriage conditions supplied and agreed for the relevant booking. Those conditions address matters such as charges, payment, cancellations, insurance, responsibility for goods and claims. These website-use terms do not replace or amend an agreed service contract.

If you have not received the applicable service conditions, please ask our team for them before confirming a booking. Nothing here changes any mandatory rights you may have as a consumer.

5. Website content and intellectual property

Rights in the website’s branding, text, design and other materials belong to Bonds or the relevant rights holders. You may view, download or print material for your own information or legitimate business enquiries, keeping any copyright or ownership notices intact.

Please obtain permission before republishing, selling or commercially exploiting website material, or using our branding in a way that suggests an endorsement or affiliation that does not exist.

6. External links and booking portal

The website links to external services, including the Mandata booking portal and mapping services. Additional terms, privacy notices and account requirements may apply to those services. Please review them when you leave this website.

If an external link does not work or you need help with a booking, contact our team. A link alone does not mean that we approve every item of content on the linked service.

7. Privacy and messages

Our Privacy Policy explains how personal information is used in connection with this website and website enquiries. Please provide only the information needed for us to help you, and do not submit passwords, payment-card details or unnecessary sensitive information through the enquiry form.

For questions about information you have already sent us, contact operations@bondsworldwide.co.uk.

8. Our responsibility

Responsibility for loss or damage connected with use of this website is determined by applicable law. Nothing in these terms excludes or limits liability where doing so would be unlawful, including liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation.

These terms do not take away statutory consumer rights or reduce rights under an agreed service contract.

9. Changes, governing law and disputes

We may revise these website-use terms as the website or legal requirements change. Changes apply to future use of the website and do not retrospectively alter a confirmed service contract. The date above shows when these terms were last updated.

These terms are governed by the law of England and Wales. The courts of England and Wales have jurisdiction over disputes, subject to any mandatory rights you have to bring proceedings elsewhere. If you are a consumer living in Scotland or Northern Ireland, you may also bring proceedings in the courts of the part of the UK where you live.

Please contact us first so we can try to resolve any concern about the website or these terms.